Last updated: August 22, 2026
Thank you for choosing Auvellor.
This Shipping Policy explains how orders placed through auvellorchrono.shop are processed, shipped and delivered.
Our goal is to provide clear information about processing times, estimated delivery times, tracking, international shipments and potential shipping issues.
Orders may require up to 3 business days to be processed before shipment.
Processing includes:
Payment verification;
Order verification;
Preparation and inspection of the product;
Packaging;
Preparation of shipping documentation;
Handover to the applicable shipping carrier.
Orders are generally processed Monday through Friday, excluding applicable public holidays and carrier holidays.
The processing period is separate from the estimated shipping and transit time.
In certain circumstances, additional processing time may be required, including when:
Payment verification is pending;
Additional fraud-prevention review is required;
The shipping address appears incomplete or incorrect;
Additional information is required from the customer;
Unusual order volume affects fulfillment operations.
If we require information from you to process your order, we may contact you using the email address or other contact information provided during checkout.
After an order has been processed and shipped, the estimated delivery time is generally:
12–19 business days after shipment.
This delivery estimate does not include the processing period of up to 3 business days.
Business days generally exclude Saturdays, Sundays and applicable public holidays.
Delivery times are estimates and may vary depending on:
Destination;
Carrier network;
Customs processing;
Local postal services;
Weather conditions;
Transportation disruptions;
Peak shopping periods;
Public holidays;
Security inspections;
Events outside the reasonable control of Auvellor or the carrier.
Where a specific delivery estimate is displayed during checkout, in an order confirmation or through tracking information, that estimate should also be considered when evaluating the expected delivery period.
Auvellor currently ships to:
The United States;
Supported destinations within Europe.
Actual shipping availability depends on the destination entered during checkout.
If a destination cannot be selected or a shipping method is unavailable during checkout, we may not currently be able to ship to that location.
We reserve the right to restrict shipping to certain countries, territories, addresses or locations where delivery presents legal, logistical, security or carrier limitations.
Shipping costs, when applicable, are displayed during checkout before you complete your purchase.
Shipping charges may vary depending on factors such as:
Destination;
Order value;
Package size or weight;
Shipping method;
Carrier;
Tracking or insurance services;
Promotional offers.
The amount displayed and accepted during checkout will apply to your order unless an adjustment is required due to an obvious technical error or otherwise permitted by applicable law.
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your confirmation carefully and verify:
Your name;
Products ordered;
Shipping address;
Email address;
Other relevant order information.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to correct information before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.
When tracking is available, you will normally receive tracking information after your order has been shipped.
Tracking information may require some time to become active after the shipping label is created or the parcel is transferred to the carrier.
For international shipments, tracking information may temporarily stop updating while a parcel:
Is transferred between carriers;
Is traveling between countries;
Is undergoing customs clearance;
Is being processed by a local delivery partner.
A temporary lack of tracking updates does not necessarily mean the package has been lost.
International orders may be subject to:
Customs inspections;
Import duties;
VAT;
Sales or consumption taxes;
Brokerage fees;
Customs processing charges;
Other government-imposed fees.
Depending on the destination and checkout configuration, some applicable taxes or duties may be collected during checkout.
Where charges are not collected by Auvellor at checkout, they may be assessed separately by the carrier, customs authority, government agency or other responsible party.
Unless otherwise expressly stated during checkout, customers are responsible for import duties, customs taxes and similar charges imposed by their destination country.
Auvellor does not control customs authorities and cannot guarantee how long customs clearance will take.
International shipments may occasionally experience delays during customs clearance.
Customs authorities may:
Inspect packages;
Request additional documentation;
Hold shipments for review;
Assess applicable duties or taxes;
Require information from the recipient.
Customs processing time is separate from Auvellor's order-processing time and may affect the estimated delivery date.
Customers are responsible for responding to legitimate requests from customs authorities or carriers when their cooperation is required to complete delivery.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify information such as:
Recipient name;
Street address;
Apartment, suite or unit number;
City;
State, province or region;
Postal or ZIP code;
Country;
Telephone number, where required.
If you discover an error after placing your order, contact us immediately at:
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or return costs may apply where permitted by law.
Once a parcel has been shipped, Auvellor may not be able to redirect it to another address.
Address-change requests after shipment may depend entirely on the carrier's policies and capabilities.
Any charges resulting from a customer-requested address change may be the customer's responsibility where permitted by law.
For security reasons, we may refuse certain address-change requests when we cannot reasonably verify the request.
Customers are responsible for accepting delivery and, where applicable, completing required customs or carrier procedures.
A shipment may be returned to us when:
Delivery is refused;
The parcel is not collected;
Customs duties or applicable import charges are not paid;
The carrier cannot complete delivery;
The address provided is incorrect or incomplete.
When a package is returned because of circumstances attributable to the customer, reasonable shipping, return shipping, customs, carrier or related costs may be deducted from any applicable refund where permitted by law.
This does not apply where the return results from an error attributable to Auvellor or where applicable law provides otherwise.
Carriers may make one or more delivery attempts depending on their local procedures.
If no one is available to receive the package, the carrier may:
Attempt delivery again;
Leave delivery instructions;
Transfer the package to a pickup point;
Hold the package at a local facility;
Return the package to the sender.
Customers should monitor tracking information after shipment to avoid missed delivery or collection deadlines.
Certain orders may require a signature upon delivery for security purposes.
Signature requirements may depend on factors such as:
Destination;
Order value;
Carrier;
Shipping method;
Fraud-prevention procedures.
Where a signature is required, someone authorized to receive the parcel should be available at the delivery location.
If tracking indicates that your package has been delivered but you cannot locate it, please first:
Verify the shipping address on your order;
Check the immediate delivery area;
Check with other members of your household;
Check with reception, building management or mailroom personnel, where applicable;
Review any delivery photograph or carrier notice, if available.
If you still cannot locate the parcel, contact us at:
Please provide your order number and tracking number.
We may need to open an investigation with the carrier before determining the appropriate resolution.
A tracking status alone will not prevent us from reviewing a legitimate delivery issue.
If tracking stops updating for an unusual period or there is reason to believe a shipment has been lost, please contact us.
We may initiate an investigation with the shipping carrier.
Carrier investigations may require additional time and may involve verification of:
Tracking history;
Delivery scans;
Shipping address;
Carrier records;
Customs information;
Proof of delivery.
If a parcel is confirmed as lost before successful delivery, Auvellor will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
If your order arrives damaged, please contact us as soon as possible at:
Please retain:
The product;
Original packaging;
Shipping box;
Shipping label;
Any protective materials.
We may request photographs or videos showing:
The exterior packaging;
Shipping label;
Damage to the package;
Damage to the product;
Overall condition in which the order was received.
This information may be necessary for us to review the issue and, where applicable, file a claim with the carrier.
If you receive a product that is different from the item you ordered, contact us at:
Please provide:
Your order number;
A description of the issue;
Clear photographs of the product received;
Clear photographs of the packaging where appropriate.
If we confirm that an incorrect item was sent, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
In some circumstances, an order containing multiple products may be shipped in more than one package.
When this happens:
Packages may arrive on different dates;
Separate tracking numbers may be provided;
One package arriving before another does not necessarily indicate that part of the order is missing.
Where available, you can use each tracking number to follow the applicable shipment.
If you choose to have an order delivered to a freight forwarder, reshipping company or other third-party forwarding service, responsibility for the parcel may change after confirmed delivery to that service.
Auvellor cannot generally be responsible for loss, damage, unauthorized opening, repackaging, address changes or other events occurring after confirmed delivery to a freight forwarder or reshipping provider, except where applicable law requires otherwise.
Customers using such services should review the forwarding company's insurance and shipping policies before ordering.
Although we work to meet the delivery estimates provided, delays may occur due to circumstances outside our reasonable control.
These may include:
Severe weather;
Natural disasters;
Customs delays;
Transportation interruptions;
Carrier network disruptions;
Labor disruptions;
Government restrictions;
Security incidents;
Public health emergencies;
International transportation issues;
Peak-season shipping volumes.
We will make reasonable efforts to assist when a shipment experiences an unusual delay.
If we are unable to ship an order within a promised shipping period, we will handle the order and any required delay notice, cancellation option or refund in accordance with applicable law.
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel your order before it enters fulfillment or shipment.
Once an order has been shipped, cancellation may no longer be possible.
In that situation, the applicable return procedure will be governed by our Return & Refund Policy.
Eligible returns are governed by our Return & Refund Policy.
Auvellor currently provides a 45-day return period from the date of delivery for eligible products, subject to the conditions of that policy.
Customers should not send products back without first contacting us and receiving the applicable return instructions.
Delivery dates are estimates unless expressly identified as guaranteed.
Shipping estimates may be affected by factors that cannot reasonably be predicted or controlled.
Nothing in this policy limits any rights you may have when a seller fails to ship within a legally required or expressly promised timeframe.
Nothing in this Shipping Policy is intended to exclude, limit or restrict consumer rights that cannot lawfully be excluded.
Where mandatory consumer protection law provides rights or remedies that are more favorable than the terms of this policy, those mandatory protections will apply.
For questions about shipping, tracking or delivery, please contact:
Brand: Auvellor
Legal entity: Work Brazilian Matos LLC
Website: auvellorchrono.shop
Email: contact@auvellorcontact.shop
Business address:
Work Brazilian Matos LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
When contacting us about an existing shipment, please include your order number and tracking number, when available, so we can assist you more efficiently.
© 2026 Auvellor. All rights reserved.
