Privacy policy

Privacy Policy

Last updated: August 22, 2026

Auvellor respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how Auvellor, operated by Work Brazilian Matos LLC ("Auvellor," "we," "us," or "our"), collects, uses, discloses and protects personal information when you visit, use our services, make a purchase from auvellorchrono.shop, communicate with us, or otherwise interact with our online store.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Account information, if you create an account;

  • Order and purchase information;

  • Product preferences;

  • Communications with our customer support team;

  • Return, exchange and refund information;

  • Information you provide when participating in promotions, surveys or other activities.

Payment Information

When you make a purchase, payment information is processed through our payment service providers.

Depending on the payment method used, this may include payment card details, billing information and transaction information.

Auvellor generally does not directly receive or store your complete payment card number. Payment information is handled by the applicable payment processor in accordance with its own security and privacy practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels and similar technologies, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Pages viewed;

  • Products viewed;

  • Referring website;

  • Dates and times of visits;

  • Interactions with our website;

  • Shopping cart activity;

  • Checkout activity;

  • Purchase activity;

  • Approximate geographic location derived from technical information.

We may use this information to operate our website, analyze performance, prevent fraud, improve the customer experience and measure our marketing activities.

2. How We Use Your Personal Information

We may use personal information for purposes including:

Providing Our Services

We use information to:

  • Process and fulfill orders;

  • Process payments;

  • Provide order confirmations;

  • Arrange shipping and delivery;

  • Provide tracking information;

  • Manage returns, exchanges and refunds;

  • Maintain customer accounts;

  • Respond to customer service requests.

Communication

We may use your contact information to communicate with you regarding:

  • Your purchases;

  • Order status;

  • Shipping;

  • Returns and refunds;

  • Customer support;

  • Changes to our services or policies;

  • Important administrative or security matters.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing communications and advertisements that may be relevant to you.

This may include email marketing, advertising measurement, audience creation and personalized advertising through third-party advertising platforms.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

Website Improvement and Analytics

We may analyze how customers interact with our website to:

  • Improve website functionality;

  • Understand customer preferences;

  • Measure website performance;

  • Evaluate marketing campaigns;

  • Improve products and services;

  • Improve navigation and the shopping experience.

Security and Fraud Prevention

We may use personal information to:

  • Detect suspicious transactions;

  • Prevent fraud;

  • Protect customer accounts;

  • Protect our website and systems;

  • Investigate potential security incidents;

  • Prevent misuse of our services.

Legal and Regulatory Purposes

We may process information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to lawful governmental requests;

  • Enforce our agreements and policies;

  • Establish, exercise or defend legal claims;

  • Protect the rights, property and safety of Auvellor, our customers or others.

3. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our website, process transactions and provide our services.

As a result, Shopify may process personal information relating to your interaction with our store.

Shopify's processing of personal information is also governed by its own privacy policies and privacy practices.

Depending on the services and privacy settings enabled on our store, Shopify may process information to provide ecommerce functionality, security, fraud prevention, analytics and other platform services.

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags and similar technologies when you visit our website.

These technologies may be used for:

  • Essential website functions;

  • Remembering preferences;

  • Shopping cart functionality;

  • Checkout functionality;

  • Security;

  • Fraud prevention;

  • Website analytics;

  • Performance measurement;

  • Advertising;

  • Marketing attribution;

  • Personalized content or advertising, where permitted.

Some cookies are necessary for the website to function properly, while others may be optional depending on applicable law and your location.

Where required, you may be provided with options to accept, reject or manage certain categories of cookies through our cookie consent tools.

You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect some features of our website.

5. Advertising and Analytics

We may work with advertising, analytics and marketing service providers to understand how our website is used and measure the effectiveness of our advertising.

These providers may collect or receive information about your interactions with our website through cookies, pixels or similar technologies.

Depending on the services used by Auvellor, these providers may include platforms such as:

  • Meta;

  • Google;

  • Shopify;

  • Other advertising and analytics providers.

These third parties may process information according to their own privacy policies.

Where required by applicable privacy law, we provide mechanisms for users to manage or opt out of certain advertising-related data processing.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These may include:

Ecommerce Platform Providers

Including Shopify and related ecommerce technology providers.

Payment Providers

To securely process transactions and payments.

Shipping and Fulfillment Providers

To prepare, ship, track and deliver customer orders.

Customer Support Providers

To assist us in responding to questions, requests and customer service matters.

Analytics and Advertising Providers

To analyze website activity, measure advertising performance and provide marketing services.

Technology and Security Providers

Including hosting, infrastructure, fraud prevention, cybersecurity and information technology providers.

Professional Advisers

Including accountants, attorneys, consultants and other professional advisers where necessary.

Governmental or Legal Authorities

Where disclosure is required by law, legal process or a valid governmental request.

Business Transactions

If Auvellor or Work Brazilian Matos LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy or similar business transaction, information may be transferred as part of that transaction where permitted by law.

7. Sale or Sharing of Personal Information

Auvellor does not sell personal information in exchange for money.

However, some privacy laws may define certain uses of advertising or analytics technologies as a "sale," "sharing," or similar disclosure of personal information even where no money is exchanged.

For example, information collected through certain advertising technologies may be provided to advertising partners for measurement or personalized advertising.

Where applicable law provides a right to opt out of these practices, customers may exercise that right through the privacy controls made available on our website or by contacting us.

8. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

  • Request confirmation of whether we process your personal information;

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Request a copy of certain information;

  • Object to or restrict certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain targeted or personalized advertising;

  • Opt out of the sale or sharing of personal information where applicable;

  • Appeal certain decisions regarding privacy requests where applicable.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact us at:

contact@auvellorcontact.shop

We may need to verify your identity before completing certain requests.

Authorized agents may submit requests on behalf of another individual where permitted by applicable law, but we may request evidence of the agent's authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

9. European Economic Area, United Kingdom and Similar Jurisdictions

Where applicable data protection law requires a lawful basis for processing personal information, we may process your information based on one or more of the following grounds:

  • Performance of a contract with you, including processing and delivering your order;

  • Compliance with legal obligations;

  • Our legitimate business interests, where those interests are not overridden by your rights;

  • Your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

You may also have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.

10. California Privacy Rights

California residents may have additional privacy rights where applicable privacy legislation applies.

Depending on applicable law, these may include rights to:

  • Know what personal information is collected;

  • Access certain personal information;

  • Correct inaccurate information;

  • Request deletion of certain personal information;

  • Obtain information regarding categories of personal information disclosed;

  • Opt out of certain sales or sharing of personal information;

  • Limit certain uses of sensitive personal information where applicable;

  • Receive equal service and pricing when exercising privacy rights.

Requests may be submitted through available privacy controls on our website or by contacting:

contact@auvellorcontact.shop

11. International Data Transfers

Auvellor operates an international ecommerce business and works with service providers that may operate in different countries.

As a result, personal information may be processed or stored outside your country, state or province of residence, including in the United States and other jurisdictions where our service providers operate.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • How long we maintain a relationship with you;

  • Order fulfillment requirements;

  • Customer service requirements;

  • Accounting and tax obligations;

  • Fraud prevention;

  • Legal obligations;

  • Dispute resolution;

  • Enforcement of agreements.

When information is no longer reasonably necessary, we may delete, anonymize or otherwise dispose of it in accordance with applicable law.

13. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their account information and passwords and should contact us if they believe their interaction with our website is no longer secure.

14. Children's Privacy

Our website and services are intended for a general adult commercial audience and are not directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at contact@auvellorcontact.shop so that we can review the matter.

15. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

16. Marketing Communications

If you have agreed to receive marketing communications from us, we may send you information about products, promotions, offers and other Auvellor news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email.

Even if you unsubscribe from marketing communications, we may still send transactional or administrative communications relating to your orders, account, customer service requests or other transactions with us.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, legal requirements or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this policy.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise an applicable privacy right, please contact us:

Brand: Auvellor
Legal entity: Work Brazilian Matos LLC
Website: auvellorchrono.shop
Email: contact@auvellorcontact.shop

Business address:
Work Brazilian Matos LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

We will review privacy-related requests and respond in accordance with applicable law.