Last updated: August 22, 2026
We are here to assist you with questions regarding Auvellor products, orders, shipping, returns, refunds, payments and general customer support.
This page provides the official contact information for purchases and services offered through auvellorchrono.shop.
For assistance, please contact us by email:
Email: contact@auvellorcontact.shop
When contacting us regarding an existing order, please include:
Your full name;
Your order number;
The email address used during checkout;
A clear description of your request;
Your tracking number, when applicable;
Photographs or videos when reporting a damaged, defective or incorrect product.
Providing this information helps us identify your order and review your request more efficiently.
You may contact us for assistance with matters including:
Order status;
Shipping and tracking;
Address corrections before shipment;
Delivery issues;
Damaged products;
Incorrect products;
Return requests;
Exchanges;
Refunds;
Payment-related questions;
General product questions.
For return requests, please review our Return & Refund Policy before sending any product back to us.
Products should not be returned without first contacting our customer support team and receiving the applicable return instructions.
Brand: Auvellor
Legal entity: Work Brazilian Matos LLC
Website: auvellorchrono.shop
Email: contact@auvellorcontact.shop
Business address:
Work Brazilian Matos LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
The business address listed above is provided as our official business contact address.
Do not send returns to this address unless Auvellor has specifically instructed you to do so.
Return destinations may differ depending on the product, customer location and fulfillment arrangements.
Always contact us at contact@auvellorcontact.shop before returning an item.
Unauthorized returns sent to an incorrect address may experience delays or may not be accepted.
We aim to review customer support requests as promptly as reasonably possible.
Response times may vary depending on:
The nature of the request;
Order verification requirements;
Carrier investigations;
Payment provider reviews;
Holidays;
Periods of high customer-service volume.
Please avoid sending multiple messages regarding the same request within a short period, as this may make it more difficult to process your case efficiently.
For questions regarding how we collect, use or protect personal information, or to exercise an applicable privacy right, please contact:
Privacy requests are handled in accordance with our Privacy Policy and applicable law.
For legitimate legal, regulatory or business-related inquiries concerning Auvellor or Work Brazilian Matos LLC, please contact:
Please clearly identify the nature of your request and provide any relevant supporting information.
Auvellor
Operated by Work Brazilian Matos LLC
Website: auvellorchrono.shop
Email: contact@auvellorcontact.shop
Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
© 2026 Auvellor. All rights reserved.
