Last updated: August 22, 2026
At Auvellor, we want you to feel confident when purchasing from us. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
This Return & Refund Policy applies to purchases made through auvellorchrono.shop.
You have 45 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
Be in the same condition in which it was received;
Be unworn and unused;
Be free from scratches, marks, damage or signs of wear;
Include all original packaging, boxes, manuals and accessories supplied with the product;
Include any original tags and protective materials, where applicable;
Not have been altered, modified, engraved, customized or resized;
Be accompanied by proof of purchase or the order number.
We reserve the right to refuse a return when the product does not meet the conditions above, subject to any rights that cannot be excluded under applicable consumer protection laws.
Before sending any product back to us, please contact our customer support team at:
Please include:
Your full name;
Your order number;
The email address used when placing the order;
The reason for the return;
Photographs or videos of the product when the request concerns damage, defects or an incorrect item.
If your return is approved, we will provide the applicable return instructions and return address.
Do not send a product to any address without first receiving return instructions from Auvellor. Products returned without prior authorization may not be accepted.
For returns resulting from a change of mind, preference, appearance or another reason unrelated to an error or defect attributable to Auvellor, the customer is responsible for the return shipping costs.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is caused by an error on our part.
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible.
After we review and confirm the issue, Auvellor will cover the reasonable return shipping costs or provide another appropriate solution, when applicable.
We recommend using a trackable shipping service for customer-paid returns. Auvellor cannot be responsible for return parcels lost or damaged while being transported by a carrier selected by the customer.
Please inspect your order after delivery.
If your product arrives damaged, defective or incorrect, contact us at contact@auvellorcontact.shop and provide photographs or videos clearly showing the issue.
Once reviewed, we may offer, depending on the circumstances:
A replacement;
An exchange;
A full or partial refund;
Another appropriate resolution.
Do not discard the product, packaging or shipping materials until our support team has completed its review.
Returns may not be accepted for:
Products showing signs of wear or use;
Products that have been scratched, damaged or altered after delivery;
Watches or bracelets that have been permanently modified or resized;
Engraved, personalized or customized products;
Products returned without their original accessories or essential components;
Gift cards;
Products specifically identified as Final Sale, where permitted by applicable law.
This does not affect any rights you may have regarding defective, damaged or incorrectly supplied goods.
If you would like a different product, model or variation, please contact us at:
Depending on availability and the circumstances of the request, we may arrange an exchange or ask you to return the original product and place a new order.
Any price difference may be charged or refunded as applicable.
Once we receive your return, it will be inspected to confirm that it meets the requirements of this policy.
If the return is approved, we will issue the applicable refund to your original payment method.
We aim to process approved refunds within 7 business days after the returned product has been inspected and accepted.
After a refund has been issued, your bank, card issuer or payment provider may require additional time to process and display the refund in your account. These processing times are outside Auvellor's control.
Auvellor does not normally issue refunds to a different payment method from the one used for the original transaction.
In circumstances permitted by applicable law, a partial refund may be considered when a returned product shows depreciation or damage beyond what would reasonably be necessary to inspect the item.
We will notify you before completing a partial refund when applicable.
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it enters the fulfillment or shipping process.
Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to wait for delivery and request a return under this policy.
If a parcel is refused, left unclaimed or returned to us because of circumstances attributable to the customer, any reasonable shipping, return shipping, customs or carrier charges incurred may be deducted from the refund where permitted by law.
This does not apply when the refusal results from an error attributable to Auvellor or where applicable consumer law provides otherwise.
For international orders, customs duties, import taxes, VAT and other government charges may be imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs duties, taxes or fees paid directly to customs authorities, carriers or other third parties are generally not refundable by Auvellor.
If you return an international order, you are responsible for following any customs procedures necessary for the return shipment.
This policy is intended to establish Auvellor's commercial return and refund procedures.
Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase.
Where mandatory local consumer protection law provides you with rights that are more favorable than the terms stated in this policy, those mandatory rights will apply.
If you have any questions about a return, exchange or refund, please contact us:
Brand: Auvellor
Legal entity: Work Brazilian Matos LLC
Website: auvellorchrono.shop
Email: contact@auvellorcontact.shop
Business address:
Work Brazilian Matos LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Our customer support team will review your request and provide the appropriate instructions.
© 2026 Auvellor. All rights reserved.
